Currency: All prices are listed in USD currency
Email: sales@lettersdiy.com | Tel: 416-551-9726
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FAQ

1. Which payment methods do you accept?

We accept credit card payment (including Visa, mastercard, Amex and Discovery.)

 

2. Are heat transfer materials, printing ink and printing machine safe or eco-friendly? Have you guys got any certifications about them?

Heat transfers materials, roland machine and ink of lettersdiy.com have been certified to meet the chemical emissions requirements for UL GREENGUARD Gold Certification (formerly known as GREENGUARD Children & Schools Certification)

 
3. How to heat press?

Please go to the following links to download instruction manual for our customized lettering products:

How to heat transfer printable vinyl letter number with heat press machine (download instruction)

How to heat transfer printable vinyl letter number with home iron (download instruction)

How to heat transfer AirFlow(breathable) letter number with home iron or heat press machine (download instruction)

How to heat transfer printable flock name and number with home iron or heat press machine (download instruction)

How to heat transfer printable PU name and number on fabric with heat press machine (download instruction) 

4. What is your return policy?

We don't accept return for custom items because it's designed for you; If there is quality problem for our products, we could communicate to replace it with new ones.


5. Do you have drop shipping service?
 

Yes, we do offer drop shipping services for all customized jersey letter and number products. Please contact us at sales@lettersdiy.com for details.


6. Is there any quantity discounts?

Yes, great discount is available for large quantity order. For more details, please feel free to send us an email.

 

7. What are the shipping methods?

Usually, we ship your order via Canada Post regular service without tracking number to save your money. If you need rush service, please contact us after you place your order. UPS Express service is available, but extra shipping fee will be charged.

 

8. How to place your order?

* Register an account in our website and input all necessary information

* Login in your account and start to search the items you like

* Add items to your shopping cart; Choose the size or material for your jerseys, stickers decals, letters, or numbers.

* Double check your shopping cart contents to make sure you have everything you ordered. You can edit your shopping cart by adding or removing items from your cart. Then click the “refresh” button to update it.

* To continue shopping, click the “Back to Shopping” grey color button on the left bottom corner.

* To Check out, please click “Go to Checkout” green color button on the right bottom corner.

* Click the “Go to checkout” button, you will go to the step 1 of 4:

Delivery Information, in this section, you can double check your shipping address. And you can choose your shipping method from Table Rate (regular mail service) and UPS Rate (express shipping service). 

Click “Continue” button to go to step 2 of 4:

Payment Information

* In this section, you can see your order total.

* Then click the “Continue” button to step 3 of 4:

Order Confirmation. It’s the last chance for you to double check your shipping, billing, and order information. If everything is ok, please click the “Confirm the order” green button to go to the final step: Payment. . input your Cardholder Name, Credit Card Number, Expiry Date and CVV Number. you can write Special Instructions or Order Comments , then press "continue" button

step 4 of 4 - complete your order successfully

* After you complete payment, you can select log off or you can manually go back to our website.

 

9. How to define letter and number size by default?

The following letter and number' sizes are defined as 4 inches.

 

So when you order letter and number, please clarify your own size. 

 

10. How to select a right size for your garment?

Normally we decorate our garment at center chest, left chest, front, back, left sleeve and right sleeve, how do we select the right size?

 

For adult garment

Front number: 9 inches

Back name plate: 4 inches

Back number: 10inches or 11innches height

 

For over 8 years old youth garment

Front number: 7 inches

Back name plate: 3 inches

Back number: 8 inches or 9 inches height

 

For 3-8 years old youth garment

Front number: 6 inches

Back name plate: 2 .5 inches

Back number: 6inches or 7 inches height

 

For less than 3 years old baby garment

Front number: 4 inches

Back name plate: 2 inches

Back number: 4 inches or 5 inches height